Support: Voice mail

TELUS Voice Mail

With Voice Mail you can retrieve messages from any phone, anywhere in the world.

What you need to know

The main distinction between TELUS Voice Mail services is the number of messages that each will store:

  • Voice Mail 3 stores three voice messages.
  • Voice Mail 10 stores ten voice messages.
  • Voice Mail 25 stores 25 voice messages, but also allows you to broadcast messages to group distribution lists.

When you receive new voice messages, you get visual notification if you're in a TELUS digital coverage area. For more on network coverage, see our Coverage Maps.

Function or Option Voice Mail 3 Voice Mail 10 Voice Mail 25
Language English, French, Cantonese English, French, Cantonese English, French, Cantonese
Greetings
  • One standard greeting

  • One personal greeting (60 seconds max.)

  • One extended absence greeting (60 seconds max.)

  • One standard greeting

  • One personal greeting (60 seconds max.)

  • One extended absence greeting (60 seconds max.)

  • One standard greeting

  • Four personal greetings (60 seconds max. each)

  • One extended absence greeting (60 seconds max.)

Message Storage
  • Three messages (five minutes each) for three days.

  • Message resave

  • Ten messages (five minutes each) for ten days

  • Message resave

  • Recover deleted messages

  • Mark message as private, urgent, or anonymous

  • Time stamp playback control

  • 25 messages (five minutes each) for 25 days

  • Message resave

  • Recover deleted messages

  • Mark message as private, urgent, or anonymous

  • Time stamp playback control

Mailbox almost full notification
  • Displays when you have room for only one more message

  • Displays when you have room for only three more messages

  • Displays when you have room for only five more messages

Deletion warning
  • Sent one day before expiry date of a message

  • Sent three days before expiry date of a message

  • Sent five days before expiry date of a message

Voice messaging
  • Send, reply to, or forward voice messages

  • Send, reply to, or forward voice messages

  • Send, reply to, or forward voice messages

Group list
  • No

  • No

  • Up to 25 lists

Security options
  • No

  • No

  • Voice and date stamped

Future delivery
  • No

  • No

  • Up to 60 days from current date

Delivery notification
  • No

  • No

  • Via voice message

Rates

Voice Mail 3 Voice Mail 10 Voice Mail 25
Included with prepaid service $5 per month $8 per month

Additional details

  • Voice Mail 10 is included with all Mike plans.
  • When you call your voice mail from your mobile device, airtime charges may apply.
  • When you use another phone to call your voice mail, charges don't apply.
  • When you call your voice mail from outside your local calling area, long distance charges may apply.

Contact us

Ways to contact us

Make changes to your phone

Log in to your account to make changes to your existing phone.