Support: Prepaid

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Get support for your device

Please specify your device and learn more.

Select your device

Add or change a rate plan or add-on

You can add or change your TELUS Prepaid rate plan or add-ons, free of charge, when using your TELUS account or TELUS Prepaid mobile device. Choose one of the following.

Using your computer

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Features tab.
  3. Click Add features.
  4. Scroll down to Features available to add.
  5. Check the corresponding checkbox next to each desired feature.

    CAUTION: Make sure you select the correct feature, as it will remain on your account for 30 days. If during the 30-day period, you decide to change the feature, you have to purchase the new feature you desire.
  6. Click Confirm.
  7. Click Submit.

Your rate plan or add-ons are updated.

Using your TELUS Prepaid mobile device

  1. Call #123 or dial 1-877-277-7745 from any phone.
  2. Enter your 4-6 digit Personal Identification Number (PIN).
  3. Select option #3; Add an add-on.

    CAUTION: Make sure you select the correct feature, as it will remain on your account for 30 days. If during the 30-day period, you decide to change the feature, you have to purchase the new feature you desire.
  4. Select one of the following feature categories:
    • TELUS Recommended Rate Plans
    • Messaging Add-ons
    • BlackBerry Data Add-ons
    • Other Data Add-ons
    • Pay Per Day Add-ons
    • Voice Mail
  5. After selecting a feature category, select the feature you wish to purchase.

Your rate plan or features are changed.

Contact us

Ways to contact us

Make changes to your phone

Log in to your account to make changes to your existing phone.