Support: SIM Cards

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Reactivate a deactivated SIM card

You can reactivate a deactivated TELUS SIM card under the following circumstances:

  • You are reactivating your SIM card within 90 days of deactivating it.
  • You are changing your phone number.
  • You are changing from a TELUS Prepaid account to a TELUS Postpaid account (or vice versa).
  • You are transferring ownership of your TELUS account.

To reactivate your TELUS SIM card, do one of the following:

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