Support: Prepaid

Experience Canada's fastest coast-to-coast 4G network without the hassle of contracts, credit checks, or monthly bills. Just pay as you go with TELUS Prepaid.

What you need to know

  • TELUS Prepaid airtime rates and add-ons are purchased prior to use.
  • TELUS Prepaid services are not available on the TELUS Mike network.
  • Data included in any 30-day rate plan and add-on is not available to customers using a BlackBerry device OS 7.1 and older. Customers on those devices can purchase Blackberry add-ons.
  • TELUS Prepaid services are unavailable while travelling outside Canada.
  • Voice Mail 3, Caller ID, and Call Waiting are automatically included with TELUS Prepaid airtime rates.
  • You can purchase airtime rates and services, or make changes to your TELUS Prepaid account, by using one of the following methods:
    • Log in to your TELUS account. Register if you don't have one.
    • Use our automated service by calling #123 from your TELUS Prepaid phone or smartphone.
    • Visit a Product Care Centre. Use our Store Locator to find the closest location.
    • A $2 per transaction service fee applies to customers who top-up, or purchase a 30-day rate plan or add-on by dialing *611 or 1-877-277-7745.


TELUS Prepaid is compatible with the following phones and smartphones:

  • 3G network: All TELUS phones. Not compatible with TELUS smartphones and BlackBerry.
  • 4G network: All TELUS phones and smartphones including BlackBerry, and Apple iPhone. Non-TELUS phones and smartphones must be unlocked and compatible with the TELUS 4G network. Use the Non TELUS device compatibility check to find out if your non-TELUS phone or smartphone is compatible.
    NOTE: TELUS does not unlock non-TELUS devices. A TELUS SIM card is required for all 4G network devices.


TELUS Prepaid service prices vary depending on the airtime rates and add-ons you purchase. Learn more about TELUS Prepaid rates.

The following fee applies when you dial *611 from your prepaid device to speak with a TELUS Support representative:

  • $2 service fee to top-up, or change a rate plan or add-on.

Contact us

Ways to contact us

Prepaid Rates and Add-ons

No hassles. No surprises. You choose how much or how little you pay.

Learn more

Activate your phone

Use Web activation to activate your new TELUS phone or smartphone, regardless of whether you are a new or existing TELUS client.

Activate now

Make changes to your phone

Log in to your account to make changes to your existing phone.