TELUS Trade-In Program

More about your Trade-In device:

• 1 device can be traded in per transaction, and must be combined with a new activation or renewal.
• Phones (Mobile/smartphones), Mobile Internet keys, Mobile Wi-Fi and all non-TELUS* devices are eligible.
• Tablets, Mobile Smart Hubs and Routers are not eligible at this time. No extra value for trading in accessories.
• You must return device with battery and battery door cover to receive full trade-in value of the device; in box accessories are not required.
• For full Trade-In value, your device must be in good working condition (i.e. should power on with good LCD condition).
• Before you trade in your device, be sure to remove your SIM, memory card, and any applicable accessories, and delete all personal data. TELUS is not responsible for the removal or deletion of any data left on your device.
• The device may be from any carrier but it is your responsibility to deactivate the device before trading it in.
  The Trade-In does not automatically stop billing for the service on an active device.

* non-TELUS phones, Mobile Wi-Fi, Mobile Internet Keys, sticks.

More about your Trade-In credit:

• With the TELUS Trade-In Program, Trade-In credits can be used towards purchasing a new wireless device or accessory. Each credit is valued at $1. The number of credits depends on the value of the device traded-in.
• TELUS Trade-In is available to new and existing month to month or term contract customers with an activation or renewal.
• TELUS Trade-In is not available to prepaid customers, unless they move their account to a month to month or term contract account.
• To participate in the program, you must:
  • be an adult with no legal guardian and the sole and rightful owner of the Trade-In device, and
  • represent that the Trade-In device is free of any liens or claims by any third parties, and that the condition, specifications and other details your provide about the device are true and accurate.
• Your Trade-In device has no cash value and must be used to purchase any new phone first. Any remaining credit can be used towards accessories.
• Your credit has to be used at the time and location of Trade-In and all trades are final.
• No minimum contract term is required.
• The device is evaluated for the value at participating TELUS stores, resulting in:
  • an in-store credit that can be used towards the purchase of a new phone and/or accessories,
  • or at a minimum, an automatic donation of $3 to Tree Canada towards the planting of a tree for each $0 device recycled.
• As part of our ongoing green initiatives, any mobile phone, battery, or accessory can be dropped off at any TELUS store for responsible recycling.
• The Trade-In transfers all rights you have in the device and, except the credits you receive in exchange, you must waive any claim you may have against TELUS and eRecycling with respect to the device or the Trade-In. If the new phone is returned for whatever reason, you can use the in-store Trade-In credit towards a different phone, and any remaining credit can be used towards accessories.
• No cash refund for the in-store Trade-In credit is applied on the original sale.
• Trade-In values are approximate. For an exact value, please visit a participating TELUS store that offers the Trade-In Program.

Device will be valued by eRecycling Inc. at its sole discretion. The Trade-In transfers all rights in the device to eRecycling Inc. and must waive any claim against TELUS or eRecycling Inc. with respect to the device or the Trade-In program. The eRecycling Trade-In Program is available in Canada only and may be cancelled at any time without notice.

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