Back to Add-ons

Device Protection Plan

Protection you can count on

Your personal life often depends on staying connected. Replacing a damaged, lost or stolen mobile phone, smartphone* or mobile internet key can be costly and inconvenient. That’s why it’s a good idea to save yourself valuable time and money by protecting your investment.

* The Apple iPhone is not eligible for this Plan.

Introducing the TELUS Device Protection Plan

Our new monthly subscription service administered by eSecuritel, a trusted leader in technology protection, gives you peace of mind for only a few dollars a month. If your device is lost, stolen or sustains some types of damages not covered under the manufacturer’s warranty, you’ll receive a comparable replacement model, typically 1 - 2 business days. In Quebec and Newfoundland, service requests for lost & stolen devices are not included in the Device Protection Program.

Device Protection Plan is not available on the iPhone. AppleCare Protection Plan is available to iPhone clients.

Enroll today

Protect your investment for just $7 a month (plus tax).

Learn more

Get help



Device Protection Plan Device Protection Plan Package 8*
per month
per month

*Includes Voice Mail 25

When a service request is approved, there will be a replacement service fee of $40, $80 or $150 depending on device model involved in the incident.


Make changes to your phone

Log in to your account to make changes to your existing phone.