Device Troubleshooting

Please specify your device and learn more.

Getting started

Find answers to common questions as you get started with your TELUS experience.

Compass Frog


Learn more about basic calling services, web browsing, messaging and more. Find out how to troubleshoot service issues.


Learn how to read your bill, switch to paperless billing, choose payment options and more.



Quickly and easily manage your prepaid services online.

Check repair status

View the status of your repair now.

What is my repair number?

Visit the repair status portal

Contact us

Need more help with your device?

Ways to contact us

Make changes to your phone

Log in to your account to make changes to your existing phone.