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Additional services: International roaming

International roaming

Keep in touch when traveling around the world with international roaming. Using your TELUS phone, you have access to service in over 200 countries.

While roaming the world, enjoy world-class support with our international support line, available 24 hours a day, 7 days a week.


Rate overview

International roaming costs vary by country. See our International roaming calling rates and Travel Passes.

Roaming minutes, including accessing your Voice Mail, are independent of your rate plan and are not applied towards your included or weekend minutes. It takes up to 90 days for roaming calls to appear on your bill.


Get started

To use international roaming, you need these items:

International roaming activated

You must activate international roaming on your phone before leaving on your trip. This is a onetime process and might require a credit check. See our detailed activation instructions. To check if you already have international roaming available on your phone, text "TRAVEL" to 7626.

A TELUS pay monthly rate plan

You need to be on a pay monthly plan, not on a prepaid plan. Review rate plans.

Coverage

You must be travelling in a country where TELUS has coverage. To determine whether your TELUS phone works in a specific country, consult our international coverage maps.


Get international roaming

You have to sign up for international roaming by contacting TELUS.

To get international roaming, do one of the following:

  • Log into your TELUS account and add a package in self-serve*. Register if you don't have an account.
  • Call 611 on your TELUS handset.
  • Visit an authorized TELUS store. Find a store.

Not available with pre-paid service.

*The services available in self-serve depend upon your rate plan and handset model. If you don't see a service online, call TELUS by dialing 611 on your handset.

Make changes to your phone

Log in to your account to make changes to your existing phone.