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Web activation

Activate your phone

If you receive a new TELUS handset, you can activate it online or by calling TELUS, regardless of whether you are a new or existing TELUS client. Activating doesn’t cost anything.

Bringing your unlocked phone to TELUS?

Activate your phone and enjoy:

  • 10% off any monthly rate plan
  • No term contract

Learn more


New to TELUS

To activate your phone online, you need:

  • A TELUS Handset and SIM card (if your phone uses a SIM),
    - or -
    A compatible non-TELUS handset and SIM Card (Check device compatibility)
  • An email address
  • For monthly rate plan subscribers: two pieces of identification (e.g. Driver’s Licence, Social Insurance Number, or Canadian Credit Card)

Compatible Non-TELUS devices can be activated on the TELUS network; however, some data services may not be available.

Monthly rate plan

Keep it simple on a monthly account. A monthly account offers flexibility with more plans and more choices to suit your calling needs.

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Details

As part of the activation, you will start the registration process for an online self-serve account, which you can use to easily manage your account (e.g. check your usage, add/change rate plans and add-ons). You will receive an email with instructions on how to complete the setup of your online account.

  • up to $150 in term credits
  • up to 2 free rate plan changes per year
  • Monthly
    Rate Plan
  • Online
    $0
    per activation
  • By phone
    $0
    per activation
Learn more about monthly rate plans
Activate

Prepaid services

TELUS Prepaid is a service designed just for you. With no credit checks, contracts or monthly bills, you can personalize your service to suit your specific needs.

Hide Show details & cost

Details

As part of the activation, you will start the registration process for an online self-serve account, which you can use to easily manage your account (e.g. check your usage, add/change rate plans and add-ons, top up your account). You will receive an email with instructions on how to complete the setup of your online account.

If you purchased a Prepaid device from TELUS online, in store or from one of our designated retailers, activation credits will automatically be applied to your account when you enter your device information.

If you are bringing your own device to TELUS Prepaid, you will need to top up at least $10 using either:

  • Top up PIN purchased in store or from a designated TELUS retailer
  • Canadian Credit card
  • Interac® card and access to online banking with a Canadian Bank
  • Prepaid
    Service
  • Online
    $0
    per activation
  • By phone
    $0
    per activation
Learn more about prepaid services
Activate

Tablets and iPads

You can activate a monthly rate plan at a TELUS store or by calling TELUS. Available for all 3G/4G/4G LTE tablets.

You can activate a prepaid plan for iPad directly via your device.

Find out more about prepaid rate plans for iPad


Existing TELUS clients

Log into your account to change your phone or add a subscriber.

Changing your phone

You can change or upgrade your TELUS mobile phone at any time.

Change phone

Adding a subscriber

Add a new subscriber to your TELUS mobility account.

Surprise someone with 10% savings.
Hand down your phone and they can save 10% on any monthly rate plan*

Add a subscriber

Activation by phone

With your phone charged, call TELUS at 1-888-552-3333. Phone activation requires two pieces of personal identification.

  • Monthly rate plan activation costs $0.
  • Prepaid service activation costs $0.

Calling hours for Monthly and Prepaid rate plans:

  • Monday to Friday 8am to 10pm (EST)
  • Saturday to Sunday 9am to 7pm (EST)

Calling hours for Mike:

  • Monday to Friday 8am to 9pm (EST)
  • Saturday to Sunday 9am to 7pm (EST)

*Offer valid for customers on a month-to-month service agreement and excludes Mobile Internet plans. 10% discount only applies to recurring charges for the rate plan, and does not apply to charges for pay-per-use or optional services. TELUS reserves the right to modify or withdraw offer without notice.