Anytime Upgrades

Upgrade your mobile device before your service term ends

You can replace or upgrade your TELUS mobile device at a discounted price at any time throughout your service term.

At TELUS, we have simplified our device upgrade terms and conditions to make things easier for you. On November 21, 2010, TELUS launched the Anytime Upgrades program. Learn more about your service term.

With Anytime Upgrades, you can replace your damaged device or upgrade to the next latest and greatest model by paying your Device Balance based on:

  • The device discount you originally received when your service term began.
  • The number of months remaining on your service term.

TELUS keeps track of this for you. Log in to your account and click the Billing tab to view your Device Balance.

For more information, learn how we calculate your Device Balance.


You must meet the following criteria to be eligible for the Anytime Upgrades program. You are:

  • On a TELUS Postpaid account. If you have a TELUS Prepaid account, see how you can upgrade your device.
  • Credit qualified.
  • Not on the Credit Limit Program.
  • Up to date with payments to your account.

How to upgrade your mobile device

You can use one of the following methods to purchase a new device with Anytime Upgrades.

  • Log in to your account to view your offers.
  • Visit a TELUS Product Care Centre. Use our Store Locator to find the closest location.

    NOTE: In most cases, you can charge your Device Balance to your TELUS account. Some locations require full payment of your Device Balance when you upgrade your device. Contact your closest location for details.

  • Contact us.

Make changes to your phone

Log in to your account to make changes to your existing phone.