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Support: Samsung Rugby II™

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• Troubleshooting

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Choose one of the following topics to learn how to solve most common issues.

I can't make or receive calls

• Check if the problem is with one number only
• Use the correct number of digits when dialing
• Check signal strength
• Make sure your SIM card is inserted properly
• Check coverage maps
• Restore APN settings
• Restart your phone

I can't browse the Web

• Ensure you have a Web feature
• Check signal strength
• Check the Web address
• Check coverage maps
• Restore APN settings
• Restart your phone
• Clear your browser's cache and cookie

I inserted the SIM card into my phone but nothing happens

• Check brand
• Make sure that your SIM card is inserted properly
• Check for damage
• Check that your SIM card has been activated

Web browser is taking too long to download

• Check signal strength
• Check the Web address
• Check coverage maps
• Restart your phone
• Clear your browser's cache and cookies

I can't turn on my phone

• Inspect the battery contacts
• Make sure your battery is fully charged

My battery drains quickly

• Turn off Bluetooth
• Lower backlighting
• Make sure your battery is fully charged
• Restart your phone

I am getting a HTTP 403 error, why, what is it?

• Ensure you have a Web feature
• Check signal strength
• Check the Web address
• Check coverage maps
• Restore APN settings
• Restart your phone
• Clear your browser's cache and cookies

I am getting SOS or Emergency Calls Only on my phone

• Check your SIM card
• Check Network Selection settings

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