Support: Samsung Galaxy Apollo™

Back to How to

Update your smartphone firmware

If your Android firmware version is not 2.2, you are eligible for a firmware upgrade.

Keep your smartphone running efficiently by using the latest available firmware.

Before you update your smartphone, you need to know your current firmware version.

  1. From the Home screen, press the Menu key.
  2. Tap Settings.
  3. Select About phone.
  4. If your Firmware version is 2.2, you don't need an upgrade.
  5. If you need to upgrade your firmware, follow the instructions below.

Before you begin

Before you begin, you will need the following.

  • A computer with Windows operating system and the following system requirements:
    • Windows 2000 (Service Pack 4), Windows XP (Service Pack 2 or higher), Windows Vista, or Windows 7.
    • 256 MB or higher of RAM.
    • 400 Mhz or higher Pentium-compatible processor.
    • Administrator privileges on the computer for software installation.
    • Access to a high-speed internet connection.
    • A working USB port.
  • A fully charged smartphone battery.
  • The USB cable included with your smartphone at the time of purchase.

NOTE: You will not be able to place or receive calls during the firmware installation procedure.

Download the software update to your computer

  1. Navigate your browser to
  2. Click Download Kies.
  3. The File Download window appears. Click Run.
  4. Select the desired language and follow the on-screen prompts.
  5. Once the application is installed, run the Samsung Kies program.

Install the software update on your smartphone

  1. Connect your smartphone to your computer with the USB cable provided in the box.
  2. Select Samsung Kies.
  3. Wait for the Samsung Kies program to recognize your smartphone. Samsung Kies will display a pop-up icon to alert that there is a software update available.
  4. Click Update to begin the software upgrade process.
  5. Check the I have read all of the above information checkbox and select Start Upgrade.
    NOTE: If the software update notification icon does not display, click the Firmware upgrade icon.
  6. To backup your contact data, ensure that the ' Back up your contacts before upgrading firmware' box is checked, then click Upgrade.
  7. Name the phonebook file and click Save.
  8. If Kies determines that a software upgrade is required/available, click Update.
  9. Review the Caution screen and check the I have read all of the above information checkbox and then select Start Upgrade.
  10. The Save Contacts to Kies server window appears. To:
    • Save contacts to the Kies server, check the Allow saving checkbox.
    • Not save contacts to the Kies server, check the Proceed without saving checkbox.
  11. Click Next.
  12. The Software will be downloaded from Kies server.
    • NOTE: This process can up to 60 minutes. Once the software has been downloaded from Kies server, Froyo 2.2 upgrade will start.
  13. When the upgrade is complete, your smartphone will restart. Click Close to exit Kies.

The firmware update is installed on your smartphone.

Having trouble? Contact Samsung Social Hub Support at 1-888-751-4078 or email at

Device repair

Learn how to get your device repaired

Contact us

Ways to contact us

Need a new phone?

Make changes to your phone

Log in to your account to make changes to your existing phone.