Support: SIM Cards

TELUS SIM Cards

A SIM card is a small removable card that is inserted into the back of a phone, smartphone, mobile Internet device, or tablet. TELUS SIM cards connect your 4G LTE, 4G or Mike device to our mobile network. All TELUS 4G LTE, 4G and Mike network devices require a SIM card in order to function and to access TELUS network services.

  • SIM cards let you take your account information and service from one mobile device to another for immediate use.
  • TELUS has introduced a SIM card charge to cover the product cost previously included in the activation and renewal fees.
  • Prepaid device bundles will continue to include a SIM card at no additional cost.
  • TELUS will replace SIM Cards covered under warranty at no additional cost.
  • Mike device bundles will continue to include a Mike SIM, at no additional cost, as they already have an associated SIM Charge. Please visit a store for more details.

TELUS SIM card types

TELUS has issued different types of SIM cards, depending on the type of mobile device you'll be using. A new SIM card is required when you do not already own a compatible TELUS SIM card for a device. See the cards listed below.

TELUS SIM Cards Network Compatibility Device Compatibility Service Compatibility

V3 SIM
   4G LTE and 4G devices
4G devices will not attain 4G LTE speeds
Postpaid
&
Prepaid

V3 Micro-SIM
   4G LTE and 4G devices
4G devices will not attain 4G LTE speeds
Postpaid
&
Prepaid

V3 Nano-SIM
   Apple iPhone 5 LTE and iPad mini Postpaid
&
Prepaid

NFC SIM
   NFC certified 4G LTE devices only
Mobile Payment services will not work in non NFC certified devices

NFC SIM FAQs

Postpaid

V3 iPad Micro-SIM
   Apple iPad requiring Micro SIM

Available only at authorized
Apple Retail Stores
Prepaid
(on device activation)

V3 iPad Nano-SIM
   Apple iPad requiring Nano SIM

Available only at authorized
Apple Retail Stores
Prepaid
(on device activation)

Mike SIM
Mike (iDen) devices Mike only

Useful SIM card information

If you need a new SIM or micro-SIM card, you can purchase one from the Web Store or visit a Product Care Centre. Use our Store Locator to find the closest location.

TELUS SIM cards and device compatibility

If you have a 4G LTE or 4G network compatible device, ensure that:

NOTE: TELUS does not unlock non-TELUS phones or smartphones.

TELUS SIM cards and Travel

TELUS SIM cards allow you access to service while you travel outside Canada. For the time being, TELUS V3 (4G LTE-capable) SIM cards allow TELUS 4G LTE-capable devices access to international service on 4G HSPA networks only.

Learn more about International Travel.

TELUS SIM cards and Prepaid

Prepaid minutes are not included with the TELUS SIM card. However, you need a SIM card to activate your TELUS Prepaid account.

Only voice and text messaging services are enabled when you activate your TELUS Prepaid SIM card.

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