Support: Prepaid

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Top-up your TELUS Prepaid account

You can purchase airtime minutes, or set up automatic top-ups on your TELUS Prepaid account.

To manually top-up your account, do one of the following:

Using your TELUS account

  1. Log in to your TELUS account. Register if you don't have one.
  2. From the Overview tab, click Top up your account.
  3. Select one of the following top-up methods:
    • Top-Up PIN
      • Type your top-up PIN.
    • Credit Card
      • Choose your top-up amount.
      • Enter the required credit card information.
    • INTERAC Online™
      • Choose your top-up amount.
      • Enter the required account information.
    • Click Continue.

Airtime minutes are added to your TELUS Prepaid account.

Using your TELUS Prepaid phone or smartphone

  1. Call #123 or dial 1-877-277-7745 from any phone.
  2. Enter your 4-6 digit Personal Identification Number (PIN).
  3. Press 1 to top up.
  4. Select one of the following payment methods:

    NOTE: Interac Online top-ups cannot be completed via #123.
    • TELUS Prepaid card
    • TELUS Prepaid Virtual PIN
    • Credit card

Airtime minutes are added to your TELUS Prepaid account.

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Make changes to your phone

Log in to your account to make changes to your existing phone.