Support: Prepaid

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Change your phone number

You can change your phone number, free of charge, using your TELUS account.

Before you begin, you need to determine whether your TELUS Prepaid phone works on the TELUS 3G or 4G network. Use our Device Selector tool to learn the type of network your phone uses. Once you have chosen your mobile device brand, type, and model; its network type is displayed.

3G network

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Phones tab.
  3. Click Change phone number.
  4. Select Option 1 - I need a new number.
  5. Complete step 1 - Select your city from the list.
    NOTE: This is required to ensure that your new number includes a local area code.
  6. Complete step 2 - Search for available phone numbers.
  7. Complete step 3 - A list of available phone numbers is displayed. Select a number from the list and click Change number.
  8. Wait 15 minutes.
  9. From your TELUS Prepaid phone, call *22803.
  10. An automated recording plays. Select one of the following:
    • Press 1 for service in English.
    • Press 2 for service in French.
  11. Press 1 to program your phone.
  12. A confirmation message plays when your phone is successfully programmed.

Your phone number is changed.

4G network

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Phones tab.
  3. Click Change phone number.
  4. Select Option 1 - I need a new number.
  5. Complete step 1 - Select your city from the list.
    NOTE: This is required to ensure that your new number includes a local area code.
  6. Complete step 2 - Search for available phone numbers.
  7. Complete step 3 - A list of available phone numbers is displayed. Select a number from the list and click Change number.

Your phone number is changed.

Contact us

Ways to contact us

Make changes to your phone

Log in to your account to make changes to your existing phone.