Support: Prepaid

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Activate your TELUS Prepaid account

You can activate your TELUS Prepaid account by using one of the following methods:

Using Web activation

Before you begin

If you've just purchased a new TELUS Prepaid phone package, it will include the following items.

  • TELUS Prepaid phone
  • $20 in Prepaid service credits
  • TELUS SIM card

If you're activating any TELUS phone or smartphone on TELUS Prepaid, ensure you have the following items:

  • One of the following:
    1. Any TELUS 4G phone or smartphone.
    2. Any TELUS 3G phone. 3G network smartphones are not compatible
  • TELUS SIM card (4G network devices only). Use our Device Selector tool to learn the type of network used by your mobile device. Once you have chosen your mobile device brand, type, and model; its network type is displayed.

    NOTE: If you need to purchase a TELUS SIM card, visit a Product Care Centre. Use our Store Locator to find the closest location.
  • Activation credits. You can purchase activation credits using one of the following methods:
    1. Purchase credits online during activation using INTERAC Online™ or your credit card.
    2. Purchase a TELUS Prepaid Voucher card at a Product Care Centre. Use our Store Locator to find the closest location.

If you're activating a non-TELUS phone or smartphone on TELUS Prepaid, ensure you have the following items:

  • An unlocked phone or smartphone compatible with the TELUS 4G network. Use the Non TELUS device compatibility check to find out if your non-TELUS phone or smartphone is compatible.

    NOTE: TELUS does not unlock non-TELUS devices.
  • Activation credits. You can purchase activation credits using one of the following methods:
    1. Purchase credits online during activation using INTERAC Online™ or your credit card.
    2. Purchase a TELUS Prepaid Voucher card at a Product Care Centre. Use our Store Locator to find the closest location.
  • TELUS SIM card. If you need to purchase a TELUS SIM card, visit a Product Care Centre. Use our Store Locator to find the closest location.

Getting started

  1. Use our Web Activation tool.
  2. Click Start activation.
  3. Scroll down to Prepaid Service.
  4. Click Activate.
  5. If you agree to the service terms, check the checkbox next to I have read and understood the service terms.
  6. Click Next.
  7. Follow the steps add your mobile equipment, choose your phone number, and purchase a rate plan.

Your TELUS Prepaid account is activated.

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Make changes to your phone

Log in to your account to make changes to your existing phone.