Support: Mike Picture & Video Messaging

Mike: Picture and Video Messaging

With Picture & Video Messaging, you can send a picture or video to an email address, to your TELUS online photo album, or to another mobile handset within Canada, the U.S. and the Philippines. People without a picture/video phone (Multimedia Messaging Service, or MMS-capable) will get a text message with a Web address and a PIN to enable them to view your message.

Note: If you and your recipient both have Mike phones with


Receive Picture & Video Messaging On Your Mike

In order to receive Multimedia Messages (MMS) directly on your phone, here is what you will need:

  • An MMS-capable handset.

  • A compatible SIM card.

  • Text Messaging capability.

  • 1X digital coverage. Check our coverage maps at Coverage & travelling.

Non-MMS Capable Phones

If you don't have an MMS-capable Mike phone, you can still access Picture & Video messages online by logging in to your TELUS online photo album. You just need Text Messaging capability in order to receive a notification when someone has sent you a multimedia message.

From your computer, you can do any of the following:

  • View pictures and videos that have been sent to you.

  • Compose and send picture messages to other TELUS Mobility clients.

  • Customize picture messaging preferences.

  • Share, edit, and print pictures

Terms and Conditions

  • If you change your phone number, all messages stored in your TELUS online photo album will be lost.

  • Some email servers, such as Hotmail and Yahoo, are very slow to receive picture messages. This doesn't necessarily indicate a problem with the MMS service.

  • You can use Picture & Video Messaging while roaming in the United States. See U.S. Roaming.

  • To upgrade to an MMS-capable Mike phone or make changes to your existing rate plan, log in to your account or contact us .


Contact us

Ways to contact us

Make changes to your phone

Log in to your account to make changes to your existing phone.