If your mobile device is lost or stolen, immediately disable it by doing one of the following:
NOTE: You are responsible for any usage (calls or data) made between the time that your device is lost or stolen and the time that you disable it. Monthly plan charges will apply during this period. If you opt to cancel your service at any time during the period of your contract, termination liability charges may apply.
If you have the Device Protection Plan, call 1-866-281-4537. Once your claim is approved, you will receive a comparable replacement model, usually within 1 – 2 business days*.
No matter where you are in your contract term, you can replace your lost or stolen device using one of the following methods:
If your phone or smartphone plan includes Voice Mail, you can still access your messages using another phone line by pressing the " * " key midway through your greeting message.
If you don't have Voice Mail, you cannot add it without your phone in your possession.