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Update your smartphone software

If your software version is not LG-P500h-V20a, you are eligible for a software upgrade.

Keep your smartphone running efficiently by using the latest available software.

Before you update your smartphone, you need to know your current software version.

  1. From the Home screen, press the Menu key.
  2. Tap Settings.
  3. Select About phone.
  4. Scroll down to Software version.
  5. If your software version is LG-P500h-V20a you don't need an upgrade.
  6. If you need to upgrade your software, follow the instructions below.

Before you begin

CAUTION: Installing a software update may delete your ringtones, contacts, pictures, messages, and other downloaded content. If you want to save this content, backup your smartphone with LG PC Suite.

Before you begin, you will need the following.

  • A computer with Windows operating system and the following system requirements:
    • Windows 2000 (Version 4 or newer), Windows XP (Service Pack 2 or higher), Windows Vista, or Windows 7.
    • At least 256MB of RAM.
    • 1GHz or higher Pentium-compatible processor.
    • Administrator privileges on the computer for software installation.
    • Access to a high-speed internet connection.
    • A working USB port.
  • A fully charged smartphone battery.
  • The USB cable included with your smartphone at the time of purchase.

NOTE: You will not be able to place or receive calls during the software installation procedure.

Download the software update to your computer

  1. Launch Internet Explorer or Firefox.
  2. Type http://www.lg.com/ca_en/support/index.jsp in your address bar and press the Enter key.
  3. Click Mobile Phone support.
  4. Type LGP500H in the Model Name search text field.
  5. Click Search.
  6. Upgrade is available appears in red.
  7. Scroll down to Download LG Mobile Support Tool to PC and click Download.
  8. The File Download window appears. Click Run.
    NOTE: If this screen does not appear, you will need to disable the pop-up blocker from the browser's Tools menu.
  9. Click Options & Help.
  10. Click Country & Language. From the drop down list, select Canada.
  11. Click OK.
  12. Click Install USB Driver.
  13. Double-click LGP500H.
  14. The Install Shield Wizard window appears. Select your language preference and click Next.
  15. When the Install Shield Wizard is finished, click OK.
  16. LGMobile update icon appears on your Desktop.

The software update is downloaded to your computer.

Install the software update on your smartphone

  1. Connect your smartphone to your computer with the USB cable provided in the box.
  2. From your Desktop, double-click the LGMobile update icon.
  3. Click Start Updating (highlighted in red).

The software update is installed on your smartphone.

Confirm the software update installation was successful

To confirm that the software update was successfully installed, do the following.

  1. From the Home screen, press the Menu key.
  2. Tap Settings.
  3. Select About phone.
  4. Scroll down to Software version.
  5. Your software version should display LG-P500h-V20a.

If the software version does not match the above version then the software was not updated properly. Try the following:

  1. Disconnect the smartphone from your computer.
  2. Remove the battery.
  3. Reinsert the battery.
  4. Reconnect the smartphone to your computer and select Restart to try the upgrade once again.

Having trouble? Visit the LG Product Support website or contact LG Technical Support at 1-888-542-2623

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