Support: Call Forwarding 4G

Use Call Forwarding to redirect all incoming calls to another North American number. You can still make outgoing calls on your phone, but incoming calls will go to the number you set up.

What you need to know

  • Call Forwarding is not available for TELUS Prepaid accounts.
  • If you forward your calls to a number outside of your local calling area, long distance charges are applicable. If your plan includes long distance within Canada or the U.S., these minutes count against your long distance minutes.
  • Calls may only be forwarded to numbers within North America.
  • Call-forwarded minutes are considered part of your airtime as defined by your rate plan.
  • Text Messages cannot be forwarded to another mobile or landline phone number.
Call Forwarding Options Description
Call Forward Unconditional All incoming calls are immediately forwarded to the destination number. Your mobile device does not ring.
Call Forward Busy Incoming calls are forwarded to the destination number if the phone is busy.
Call Forward Not Reachable Incoming calls are forwarded to the destination number if your mobile device has been powered off, has no battery, has failed to register on the network, or is not receiving coverage.
Call Forward No Reply Incoming calls are forwarded to the destination number if the incoming call is not answered or when call waiting is not answered.
Call Forward Variable You can customize the length of time that elapses prior to being forwarded to the destination number. You can set the time to 10, 20 or 30 seconds.

Contact us

Ways to contact us

Make changes to your phone

Log in to your account to make changes to your existing phone.