Support: BlackBerry Messenger

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Learn your current BlackBerry Messenger software version

Keep your BlackBerry® running efficiently by using the latest available software. Learn more about the latest available BlackBerry Device Software updates for your BlackBerry.

Your BlackBerry Device Software version is: Your compatible BlackBerry Messenger (BBM) version is:
4.5 or higher 5.0
6.0 6.0

You can find your BlackBerry Messenger (BBM) version by following the steps which apply to your BlackBerry Device Software version.

BlackBerry Device Software version 6.0

  1. From the Home screen, press the Menu key.
  2. Select Open Tray.
  3. Select the All tab.
  4. Click Options.
  5. Select Device.
  6. Select Application Management.
  7. BlackBerry Messenger is displayed accompanied by the application version.

Upgrade to BlackBerry Messenger 6 using your Web browser

You can update your BlackBerry Messenger (BBM) software using your BlackBerry. Your rate plan must include Web browsing, and your BlackBerry must have an email account set up on it in order to use this method.

Backing up your device data before you download and install a software update is recommended. Learn more about how to use BlackBerry Protect to remotely back up your contacts, calendars, text messages, and other device data.

NOTE: If your BlackBerry is set up for corporate email (BES), network restrictions may prevent you from using this method. Contact your corporate network administrator for details.

  1. From your BlackBerry or computer, launch your Web browser.
  2. Visit www.blackberry.com/im
  3. Click BlackBerry Messenger.
  4. Click Download BBM 6.
  5. Type the email address set up on your BlackBerry, then click Submit.
  6. Your BlackBerry receives an email from BlackBerry Web. Open the email, then click the download link.

Upgrade to BlackBerry Messenger 6 using BlackBerry App World

You can update your BlackBerry Messenger (BBM) software by downloading it in BlackBerry App World. BlackBerry App World detects your BlackBerry Device Software version and automatically provides you with the most recent compatible BBM version to install on your BlackBerry.

Backing up your device data before you download and install a software update is recommended. Learn more about how to use BlackBerry Protect to remotely back up your contacts, calendars, text messages, and other device data.

NOTE: If your BlackBerry is set up for corporate email (BES), network restrictions may prevent you from using this method. Contact your corporate network administrator for details.

  1. From the Home screen, click BlackBerry App World, or App World.
  2. If prompted, log in to your BlackBerry ID account.
  3. Click Search, then type BlackBerry Messenger in the search box.
  4. Press the Enter key.
  5. Select BlackBerry Messenger from the listed results.
  6. Follow the on-screen prompts.

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