Support: Billing

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TELUS account management

Account owners can manage their TELUS account online.

What you need to know

Log in to your TELUS account. Register if you don't have one.

Depending upon your type of account, you may see different account management options when you log in.

  • An account owner has full access to the account and can make any changes that are supported online. You are an account owner if your name appears on the monthly bill. The account owner has access to the billing and usage details of each subscriber (phone number) on the account.
  • Account subscribers can't make changes to their overall account, plans, or services. They can see information about their own phone number only.

Roles and responsibilities

Your account access and responsibilities are determined by your role.

Owner

The owner is responsible for paying the bill and ensuring the account remains in good standing. The owner can view account activity, add services, change rate plans and determine online access roles for all members.

Manager

The account manager is authorized by the account owner to oversee this account. The manager can view all members’ account activity, add services or change rate plans. The account manager can also determine online access roles for account members, but not for the account owner or other account managers.

Member

Account members can view their own account activity and make some changes to their own phone (such as updating the number). They cannot view or change account activity for another member.

No access

The phone user has not yet been invited to become a member by the account owner or manager. Without account access the phone user cannot view the account details.

Make changes to your phone

Log in to your account to make changes to your existing phone.