Account owners can manage their TELUS account online.
Depending upon your type of account, you may see different account management options when you log in.
Account subscribers can't make changes to their overall account, plans, or services. They can see information about their own phone number only.
Your account access and responsibilities are determined by your role.
The owner is responsible for paying the bill and ensuring the account remains in good standing. The owner can view account activity, add services, change rate plans and determine online access roles for all members.
The account manager is authorized by the account owner to oversee this account. The manager can view all members’ account activity, add services or change rate plans. The account manager can also determine online access roles for account members, but not for the account owner or other account managers.
Account members can view their own account activity and make some changes to their own phone (such as updating the number). They cannot view or change account activity for another member.
The phone user has not yet been invited to become a member by the account owner or manager. Without account access the phone user cannot view the account details.