Support: Billing

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Pay your TELUS bill

You can pay your TELUS bill using one of the following methods:

Log in to your TELUS account

You can make a one-time payment by credit card or set up pre-authorized payments.

Make a one-time payment

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Billing tab.
  3. Click Pay your bill.
  4. Type your payment amount and credit card details.
  5. Click Continue.
  6. Click Confirm.

Your one-time payment is made.

Set up pre-authorized payments

You can make monthly pre-authorized payments toward your TELUS bill with a valid credit card or chequing account issued by a Canadian bank or financial institution. To set up monthly pre-authorized payments, do the following.

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Billing tab.
  3. Click Pre-authorized payments.
  4. Click Set up pre-authorized payment.
  5. Select on of the following:
    • Credit Card
    • Chequing account
  6. Type your account details. When you're finished, click Continue.
  7. Review your information. If it's correct, click Confirm .

Pre-authorized payments are set up on your account and will take effect with your next bill.

Use online banking

You can make payments through your banking institutions online banking system.

Accounts Account Descriptions Account Number
TELUS Mobility For wireless accounts. 8 digits
TELUS Communications For home services, i.e. Internet, satellite TV, and OPTIK TV. 10 digits
TELUS Quebec Wireline services in Quebec only. 16 digits

Send your payment by mail

You can mail your payment to TELUS. Write your TELUS account number on your cheque or money order payment and include the remittance slip from your invoice.

NOTE: When mailing your payment, allow two weeks for processing.

If you live in: Send your payment to:
Ontario
New Brunswick
Newfoundland
Nova Scotia
Prince Edward Island

TELUS, P.O. Box 5300
Burlington, ON
L7R 4S8

Quebec

TELUS, Boîte Postal 11049
Succ./Centre Ville
Montréal, PQ H3C 4Y5

Alberta
British Colombia
Saskatchewan
Manitoba

TELUS, P.O. Box 8950
Station Terminal Main
Vancouver, BC V6B 3C3

Visit your local bank or financial institution

You can pay your TELUS bill at your local bank or financial institution. You'll need to present your bill when you make your payment.

  • Locate a bank or financial institution near you.

Make changes to your phone

Log in to your account to make changes to your existing phone.