Our service terms explained

You are a small business client and signed your service term on or after May 15, 2011

Upgrading your mobile device

The Anytime Upgrades program now makes it possible for you to upgrade at any time during your service term by paying off your remaining Device Balance. Learn more about upgrading your mobile device.

Changing your rate plan

Your rate plan and number of included minutes are guaranteed for the duration of your service term. If you wish to change your rate plan, a $35 mid-term rate plan change fee is applied. You may see proration on your invoice if the rate plan changed on a date other than your last bill cycle date. If you change your rate plan to one that does not meet your service commitment criteria, you will incur a charge equal to half your device balance at the time of rate plan change. Your device balance will also be halved and your monthly credit amount adjusted accordingly.

Cancelling your service term

If you cancel your service term, you will be subject to a service term termination fee. The fee is your remaining device balance plus a $50 early cancellation fee.

How to calculate your Device Balance

TELUS discounts the cost of your device when you sign up for a service term. The amount of your discount becomes your device balance. Over the length of your service term, TELUS automatically reduces your device balance each month by a set amount. This monthly credit is equal to your original device discount divided by the number of months in your service term.

See the example below.

John signed a three year service term and received a $400 discount on a Motorola Milestone:

Full price

What John paid

What John saved (Device Balance)

Monthly device balance

Motorola Milestone price: $599.99 Motorola Milestone 3 year price: $199.99 Discount on a 3 year service term: $400.00 $400 / 36 months = $11.11 per month

John decided to cancel his service with 9 months remaining on his service term. John would pay the following amount:

Monthly device balance Remaining months on service term Early cancellation fee Total cancellation fee
$11.11 9 $50.00 $11.11 x 9 months = $100.00 + $50.00 = $150.00

Make changes to your phone

Log in to your account to make changes to your existing phone.