Our service terms explained

You signed your service term before November 21, 2010

Upgrading your mobile device

The Anytime Upgrades program now makes it possible for you to upgrade at any time in your service term using the Device Balance.

Learn more about upgrading your mobile device.

Changing your rate plan

Your rate plan and number of included minutes are guaranteed for the duration of your service term. However, you can change your rate plan two times per calendar year at no charge. A $10 admin fee is applied for each additional change per year. You may see proration on your invoice if the rate plan changed on a date other than your last bill cycle date.

As of November 23, 2009, if you subscribe to a data service with an email feature and cancel that service within the first 12 months of a 36 month service term, a cancellation charge of $200 will apply.

Cancelling your service term

If you cancel your service term you will be subject to a cancellation fee. The fee is $20 per month for each remaining month on your service term with a maximum of $400 and a minimum of $100.

How to calculate your cancellation fee

Mary signed a three year service term and received a $450 discount on a BlackBerry Bold 9900. Mary wants to cancel her service term and has 17 months remaining. What does Mary pay to cancel her service term?

Full price What Mary paid What Mary saved Total Cancellation Fee
BlackBerry Bold price: $629.99 BlackBerry Bold 3 year price: $179.99 Discount on a 3 year service term: $450 $20 x 17 months = $340

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Make changes to your phone

Log in to your account to make changes to your existing phone.