For consumers, we are introducing a new suite of Clear Choice™ plans with no SAF or carrier 911 fees. TELUS is also simplifying the number of rate plan options, making it easier for you to choose the plan that is right for you.
Existing TELUS clients can continue to renew on their existing rate plans or have the option to switch to the new clear and simple pricing after November 5.
Here’s a comparison of a typical current rate plan structure and one of our new Clear Choice™ plans, with the same number of included minutes and options. Commencing November 5, a $30 plan actually costs you less than a $25 plan did, when you take away the Systems Access Fees (SAF) and carrier 911 fees—plus, you get voicemail!
Your Choice plan shown is available in Ontario – October 2009
Q. Why is TELUS launching these new plans?
A. TELUS is committed to delivering exceptional client service. We recognize wireless pricing can be confusing. Clear Choice™ rate plans maintain our industry leading position on pricing transparency by making rate plans clear and simple. What you see is what you pay.
Q. Are SAF and 911 TELUS fees included in the price of TELUS Clear Choice™ plans?
A. The expenses to TELUS that are currently covered by the System Access and carrier 911 fees still exist and will be covered by the Clear Choice™ plan rate.
Q. Are there any 911 costs for clients?
A. Like today, certain provinces impose a regulated provincial 911 fee that TELUS collects on their behalf. Provinces and charges are as follows:
Plus Quebec municipal 911 tax of 40¢ as of December 1, 2009.
Q. Is there a price increase for the new Clear Choice™ rate plans?
A. No. TELUS Clear Choice™ plans offer enhanced value. Monthly service fees will increase $5 due to the inclusion of Voicemail 3. Enjoy the benefits of clear and simple pricing with no SAF and carrier 911 fees. See the TELUS Clear Choice™ rate plan sample comparison chart.
Q. What happens to your current consumer rate plans? Are they being discontinued for new clients?
A. Yes, as of November 5, the clear and simple Clear Choice™ suite will be our new rate plans for all new clients.
Q. As an existing TELUS client, can I stay on my existing rate plan and remove SAF and carrier 911 fees?
A. No. The expenses covered by System Access and carrier 911 fees still exist, so you must continue to pay the fees while you remain on your existing plan. You have the option to change to Clear Choice™ rate plans as of November 5, but if you choose to do so, you will forfeit the benefits and features of your existing rate plan.
Q. As an existing TELUS client, can I continue to renew on my existing rate plan?
A. Yes, you can. Existing clients will continue to be able to renew their current plan as it exists.
Q. Does clear and simple pricing apply to all new TELUS wireless products?
A. Yes. As of November 5, both new business and consumer rate plans (including Mike and Mobile High Speed) will enjoy the benefits of clear and simple pricing.
Q. Are there any other changes coming at TELUS that could benefit me?
A. TELUS is committed to delivering an exceptional client experience and living up to our brand promise – the future is friendly. We continue to listen to our clients and consumers to evolve our products and services to best meet their needs.
†TELUS plans to upgrade from HSPA to HSPA+ service in the Ottawa area and province of Quebec by Spring 2010, and to have HSPA+ coverage in the provinces of Manitoba (beyond Winnipeg) and Saskatchewan by the end of 2010.