Unlocking your device

Unlock your TELUS Mike or mobile device for use with other carriers.

You can unlock your TELUS mobile device for use with other mobile carriers.

Device unlocking is the process of reversing the TELUS specific settings on your mobile device so that it can be used with a SIM card from other mobile carriers. TELUS will provide you with the code to unlock your device in order to enhance your overall mobile experience while maintaining the standard manufacturer’s warranty on your device.

What you need to know

If you travel internationally for an extended period of time and wish to have access to a local number during your stay, you would benefit from unlocking your device prior to your trip and purchasing a local SIM card once you reach your international destination.

If you wish to use your TELUS number during an international trip and do not need access to a local number while travelling, add a roaming package to your account.

To unlock your TELUS mobile device you must have been an active TELUS Mobility client within the past 90 days.

Make sure your device is compatible

Select a manufacturer to see which devices can be unlocked for use with other mobile carriers.

Apple iPhone

    Apple iPhone: How-to: Unlock your Apple iPhone for use with other carriers

    You can unlock your TELUS issued Apple iPhone for use with other mobile carriers.

    1. Call Client Care to request the phone unlock.
    2. The Client Care representative will complete the steps to unlock your phone.
    3. Connect your iPhone to iTunes and wait for the message "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue".
      NOTE: An Internet connection is required in order for iTunes to unlock your device.

    Your iPhone is unlocked.

    Problems unlocking your iPhone?

    Please see iPhone: Troubleshooting authorized unlock issues if you:

    • Do not see this message: "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue."
    • See this message: "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

BlackBerry® Z10

    BlackBerry® Z10: Unlock your TELUS phone for use with other carriers

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    You can unlock the BlackBerry Z10 with a TELUS SIM card or a non-TELUS SIM card.

    To unlock the BlackBerry Z10 with a non-TELUS SIM card, complete all the steps below. Otherwise skip to step #6.

    1. Remove the battery.
    2. Remove your TELUS SIM card.
    3. Insert the non-TELUS SIM card.
    4. Reinsert the battery and power on your BlackBerry.
    5. The Your device is MEP locked. Please contact your service provider message appears.
    6. Tap Settings.
    7. Select Security and Privacy.
    8. Select SIM Card.
    9. Scroll down to Phone Network Unlock and tap the Unlock Network button.
    10. Enter the MEP code (unlock code).
    11. Tap OK.

    Your smartphone is unlocked.

BlackBerry Bold 9900

    BlackBerry Bold 9900: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Tap Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

     

    Still having trouble? Contact TELUS Support.

BlackBerry Curve 9360

    BlackBerry Curve 9360: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Tap Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

     

    Still having trouble? Contact TELUS Support.

BlackBerry Torch 9860

    BlackBerry Torch 9860: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Tap Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

     

    Still having trouble? Contact TELUS Support.

BlackBerry Torch 9810

    BlackBerry Torch 9810: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Tap Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

     

    Still having trouble? Contact TELUS Support.

BlackBerry Torch 9800

    BlackBerry Torch 9800: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Tap Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

     

    Still having trouble? Contact TELUS Support.

BlackBerry Bold 9780

    BlackBerry Bold 9780: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Click Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

     

    Still having trouble? Contact TELUS Support.

BlackBerry Bold 9700

    BlackBerry Bold 9700: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Click Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

    Still having trouble? Contact TELUS Support.

BlackBerry Curve 3G 9300

    BlackBerry Curve 3G 9300: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Click Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

    Still having trouble? Contact TELUS Support.

BlackBerry Pearl 3G 9100

    BlackBerry Pearl 3G 9100: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. The following message displays: Your current SIM requires an unlock code. Would you like to unlock it?
    5. Click Yes.
    6. Enter the MEP code (unlock code).

    Your BlackBerry is unlocked.

    Still having trouble? Contact TELUS Support.

BlackBerry Curve 8350i

    BlackBerry Curve 8350i: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other iDEN network carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. From the Home screen, click Options.
    5. Select Advanced Options.
    6. Select SIM Card.
    7. Type MEPD.
      NOTE: You will not see any text appear on the screen while typing MEPD.
    8. Enter Network MEP Code displays. Type the Unlock Code.
    9. Click the trackball to confirm.

    Your BlackBerry is unlocked.

    Still having trouble? Contact TELUS Support.

BlackBerry 7100i

    BlackBerry 7100i: How-to: Unlock your TELUS BlackBerry for use with other carriers

    You can unlock your TELUS issued BlackBerry for use with other iDEN network carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your BlackBerry will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your BlackBerry on.
    4. From the Home screen, click Options.
    5. Select SIM Card.
    6. Type MEPPD.
      NOTE: You will not see any text appear on the screen while typing MEPPD.
    7. If your BlackBerry is locked, active NET lock displays. Type MEPP2.
    8. When prompted, type your Unlock Code.

    Your BlackBerry is unlocked.

    Still having trouble? Contact TELUS Support.

HTC Desire

    HTC Desire: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Enter the Unlock Code.
    7. Select OK.
    8. Network Lock Successful message displays.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

HTC Hero

    HTC Hero: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Enter the Unlock Code.
    7. Select OK.
    8. Network Lock Successful message displays.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Huawei E182E

    Huawei E182E: How-to: Unlock your TELUS mobile internet key for use with other carriers

    You can unlock your TELUS issued mobile internet key for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your mobile internet key will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the Huawei E182E mobile internet key from your computer.
    2. Insert your non-TELUS SIM card.
    3. Connect the mobile internet key to a working USB port on your computer.
    4. Note: Make sure that your computer is on.
      Launch the Mobile Internet Key Connection Manager.
    5. If the mobile internet key is locked, the following pop-up screen displays: Unlock the data card.
    6. Type the Unlock Code.
    7. If successful, a confirmation message displays.

    Your mobile internet key is unlocked.

    Still having trouble? Contact TELUS Support.

Huawei E5836

    Huawei E5836: How-to: Unlock your TELUS Mobile Wi-Fi device for use with other carriers

    You can unlock your TELUS issued mobile Wi-Fi device for use with other mobile carriers.

    <>CAUTION: Make sure to enter the unlock code correctly. Your mobile Wi-Fi device will become permanently locked to the TELUS network after ten incorrect attempts.

     

    1. Insert your non-TELUS SIM card into the Huawei E5836 mobile Wi-Fi device.
    2. From your computer, launch the 3G Wireless Modem Connection Manager.
    3. If the mobile Wi-Fi device is locked, the following pop-up screen displays: Unlock the data card.
    4. Type the Unlock Code.
    5. If successful, a confirmation message displays.

    Your mobile Wi-Fi device is unlocked.

    Still having trouble? Contact TELUS Support.

Huawei E587

    Huawei E587: How to: Unlock your TELUS mobile internet key for use with other carriers

    You can unlock your TELUS issued mobile Wi-Fi device for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your mobile Wi-Fi device will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Insert your non-TELUS SIM card into the Huawei E587 mobile Wi-Fi device.
    2. Connect the mobile Wi-Fi to a working USB port on your computer.
    3. Launch your Web browser.
    4. Navigate to http://192.168.1.1.
    5. Enter the password Admin.
    6. Click Login.
    7. Click the Settings tab.
    8. Click Security.
    9. Click Unlock Device.
    10. Type the Unlock Code.
    11. Click Apply.
    12. If successful, a confirmation message displays.

    Your mobile Wi-Fi device is unlocked.

    Still having trouble? Contact TELUS Support.

INQ Chat 3G

    INQ Chat 3G: How to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after five incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn on the INQ device.
    4. The following message displays: Fixed Operator.
    5. Click NCK code.
    6. Enter the Unlock Code.
    7. Click OK.
    8. The following message displays: SIM card fix is disabled...restarting now.
    9. Your phone restarts.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

INQ Cloud Touch

    INQ Cloud Touch: How to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after five incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your phone on.
    4. The Enter network unlock code menu appears. Enter the Unlock Code.
    5. Tap OK.
    6. The following message displays: Code Accepted.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Breeze

    LG Breeze: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your TELUS SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Dial 2945#*71001#
    5. Tap Unlock USIM.
    6. Tap Service Provider Code.
    7. Enter SPCK screen displays.
    8. Tap the text box and type the Unlock Code.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Cookie Plus

    LG Cookie Plus: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Dial 2945#*500#
    5. Tap Unlock SIM.
    6. Tap Service Provider Unlock.
    7. Type the Unlock Code.
    8. Tap OK.
    9. The following message displays: Successful.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

LG GB-255G

    LG GB-255G: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Dial 2945#*71001#
    5. Select Unlock USIM.
    6. Press OK when prompted for the Unlock Code.
    7. Select Service Provider Lock.
    8. The following message displays: You are about to SIM unlock your phone. Continue?
    9. Select Yes.
    10. Type the Unlock Code.
    11. Press OK.
    12. Confirm the Unlock Code.
    13. Press OK.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

LG IQ GW 825

    LG IQ GW 825: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. Dial 2945#*825#
    5. The Unlock Code prompt displays.
    6. Type the Unlock Code.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

LG New Chocolate

    LG New Chocolate: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Dial 2945#*40#
    5. The SIM Unlock menu displays.
    6. Tap Unlock USIM.
    7. Tap Service Provider Lock.
    8. Tap Continue.
    9. Enter the Unlock Code screen displays.
    10. Tap the text box and type the Unlock Code.
    11. Tap Continue.
    12. Tap the text box and confirm the Unlock Code.
    13. Tap Continue.
    14. If successful, the following message displays: Your phone is unlocked.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Optimus Chat

    LG Optimus Chat: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn on the Optimus Chat (C555).
    4. Tap the phone icon.
    5. Dial 2945#*555#.
    6. The Unlock Code prompt displays.
    7. Type the Unlock Code.
    8. If successful, the following message displays: Network unlock successful.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Optimus 7

    LG Optimus 7: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: To use this phone you need a SIM card from a specific service provider. Type the PIN code.
    5. Dial the Unlock Code.
    6. If successful, the following message displays: PIN Accepted.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Optimus One with Google

    LG Optimus One with Google: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: Phone is SIM Service Provider Locked.
    5. Dial 2945#*500#.
    6. SIM service provider unlock PIN screen displays. Tap the text box.
    7. Type the Unlock Code.
    8. Select Unlock.
    9. If successful, the following message displays: Unlock Successful.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Optimus LTE

    LG Optimus LTE: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn on the Optimus LTE (P935).
    4. The following message displays: Phone is SIM Service Provider Locked.
    5. Dial 2945#*935#.
    6. SIM service provider unlock PIN screen displays.
    7. Enter the Unlock Code in the text box.
    8. Select Unlock.
    9. If successful, the message Unlock Successful displays.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

LG Shine Plus with Google

    LG Shine Plus with Google: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. Dial 2945#*710#
    5. The SIM service provider unlock PIN prompt displays.
    6. Type the Unlock Code.
    7. Select Unlock.
    8. The smartphone shuts off and restarts.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Mike i1

    Motorola Mike i1: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued MIKE for use with other iDEN network carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn the phone on.
    4. Special Code Now prompt appears. Type the Unlock Code.
    5. Press OK.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Mike i296

    Motorola Mike i296: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued MIKE for use with other iDEN network carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn the phone on.
    4. Special Code Now prompt appears. Type the Unlock Code.
    5. Press OK.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Mike i410

    Motorola Mike i410: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued MIKE for use with other iDEN network carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn the phone on.
    4. Special Code Now prompt appears. Type the Unlock Code.
    5. Press OK.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Mike Brute i680

    Motorola Mike Brute i680: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued MIKE for use with other iDEN network carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn the phone on.
    4. Special Code Now prompt appears. Type the Unlock Code.
    5. Press OK.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola MIKE i890

    Motorola MIKE i890: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued MIKE phone for use on other iDEN networks.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn the phone on.
    4. Special Code Now prompt appears. Type the Unlock Code.
    5. Press OK.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Backfilp

    Motorola Backfilp: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Type the Unlock Code.
    7. Tap OK.
    8. If successful, the following message displays: Network Lock Successful.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Charm

    Motorola Charm: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Type the Unlock Code.
    7. Tap OK.
    8. If successful, the following message displays: Network Lock Successful.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Defy

    Motorola Defy: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn on the Motorola device.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Type the Unlock Code.
    7. Tap OK.
    8. If successful, the following message displays: Network Lock Successful.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Motorola Milestone

    Motorola Milestone: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn your smartphone on.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Type the Unlock Code.
    7. Tap OK.
    8. If successful, the following message displays: Network Lock Successful.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Nokia C3-01

    Nokia C3-01: How to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Remove the SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Type #pw+unlockcode+7#
      NOTES:
      • p, w, and + are found by pressing the * key repeatedly.
      • Type the actual Unlock Code in the unlockcode portion of this sequence.
    5. If successful, the following message displays: SIM Restriction Off.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Nokia 3710

    Nokia 3710: How-to: Unlock your TELUS phone for use with other carriers

    You can unlock your TELUS issued phone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your phone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Remove the SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Type #pw+unlockcode+7#.
      NOTE: Type the actual Unlock Code in the unlockcode portion of this sequence.
    5. If successful, the following message displays: SIM Restriction Off.

    Your phone is unlocked.

    Still having trouble? Contact TELUS Support.

Nokia E71

    Nokia E71: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Remove the SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Type #pw+unlockcode+5#.
      NOTE: Type the actual Unlock Code in the unlockcode portion of this sequence.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Nokia E72

    Nokia E72: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the battery.
    2. Remove the SIM card.
    3. Reinsert the battery and turn your phone on.
    4. Type #pw+unlockcode+5#.
      NOTE: Type the actual Unlock Code in the unlockcode portion of this sequence.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Samsung Smartphones

    Samsung Smartphones: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three incorrect attempts.

    1. Remove the battery.
    2. Insert your non-TELUS SIM card.
    3. Reinsert the battery and turn on the Samsung device.
    4. The following message displays: SIM Network unlock pin.
    5. Tap Unlock Code.
    6. Enter the Unlock Code.
    7. Select OK.
    8. Network Lock Successful displays.

    Your smartphone is unlocked.

    Still having trouble? Contact TELUS Support.

Samsung Tablets

    Samsung Tablets: How-to: Unlock your TELUS smartphone for use with other carriers

    You can unlock your TELUS issued smartphone for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your smartphone will become permanently locked to the TELUS network after three incorrect attempts.

    1. Insert your non-TELUS SIM card.
    2. The following message displays: SIM Network unlock pin.
    3. Enter the Master Subsidy Lock and press Done. You can get the Master Subsidy Lock from TELUS technical support.
    4. Tap Unlock.
    5. The following message will display: Requesting network unlock.
    6. If successful, the following message will display: Network unlock successful.

    Your tablet is unlocked.

    Still having trouble? Contact TELUS Support.

Sierra Wireless 306

    Sierra Wireless 306: How-to: Unlock your TELUS mobile internet key for use with other carriers

    You can unlock your TELUS issued mobile internet key for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your mobile internet key will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Remove the Sierra WIreless 306 mobile internet key from your computer.
    2. Insert your non-TELUS SIM card.
    3. Connect the mobile internet key to a working USB port on your computer.
      NOTE: Make sure that your computer is on.
    4. The following pop-up screen displays: MEP Locked, Please enter special code.
    5. Type the Unlock Code.

    Your mobile internet key is unlocked.

    Still having trouble? Contact TELUS Support.

Sierra Wireless AirCard® 763S 4G LTE Mobile Hotspot

    Sierra Wireless AirCard® 763S 4G LTE Mobile Hotspot:
    How to: Unlock your TELUS Mobile hotspot for use with other carriers

    You can unlock your TELUS issued mobile Hotspot device for use with other mobile carriers.

    CAUTION: Make sure to enter the unlock code correctly. Your mobile internet key will become permanently locked to the TELUS network after three to ten incorrect attempts.

    1. Obtain the 8-digit unlock code from TELUS Support.
    2. Remove the SIM from your Mobile Hotspot device.
    3. Download and save the TELUS Hotspot Service Tool from NETGEAR.
    4. Tether the hotspot to your computer.
      1. Disconnect the Mobile Hotspot device from the USB port.
      2. Click one of the links below to download the drivers for your operating system.
        - Windows driver
        - Mac OSX driver
      3. Save the file to your desktop.
      4. Double-click the file to install the device drivers.
      5. Once the driver installation is complete, connect the Mobile Hotspot to the USB port.
    5. Run the TELUS Hotspot Service Tool you downloaded in step 3.
    6. Enter the unlock code.
    7. Click Continue.
    8. click Exit

    Your Mobile Hotspot device is unlocked.

    Still having trouble? Contact TELUS Support.

*TELUS currently is unable to unlock any other device not listed above.

Functionality

When you unlock your device through TELUS it will work normally when your TELUS SIM is inserted.

If you’re using another carrier’s SIM card with your unlocked TELUS device, the data services such as SMS and MMS may not function properly as they are configured to the TELUS network. Contact the wireless provider of your non-TELUS SIM to acquire information on enabling these services on your device.

How to purchase your unlock code

To obtain the unlock code for your TELUS postpaid SIM device you will need to call TELUS Support.

Eligibility

Device unlocking applies to TELUS postpaid and prepaid SIM-based devices that operate on our Mike, and 4G networks. For subsidized devices, you must ensure that your device has been on the TELUS network for a minimum of 90 days and that your account is up to date and in good standing. If you have purchased your phone outright or do not have an outstanding Device Balance, the device can be unlocked immediately. A one-time fee will apply.

Rates

A $35 fee will be applied to your TELUS account.

Contact us

Ways to contact us

Unlock your device leaf analogy

Make changes to your phone

Log in to your account to make changes to your existing phone.