Support: Sony Ericsson Xperia™ ray

Back to Troubleshooting

I can't send or receive text messages

There could be a number of reasons why you can't send text messages. To resolve the issue, try the following.

Check the phone number

Your message may have an incorrect phone number or address. Make sure the phone number or messaging address is correct.

Enter the phone number or address of the recipient using one of the following methods:

  • North America destination: Type the 10-digit phone number.
  • International destination: Check the list of eligible countries worldwide then type 011, followed by the country code and the mobile phone number.
  • Email destination: Type the e-mail address. The message is delivered as Multi Media Message (MMS) and extra charges may apply (check your rate plan).
 

I need more help resolving my problem.

Proceed to "Check signal strength"
 

Device repair

Learn how to get your device repaired


Contact us

Ways to contact us

Need a new phone?

Make changes to your phone

Log in to your account to make changes to your existing phone.